Endless Possibilities

“I began my journey at Boral in 2019 in the contact centre. During that time, I did various roles within the contact centre including, taking phone calls, managing the centre email inbox, looking after the orders for the West gate tunnel project, training new employees and finally taking on a junior leadership role.

In 2022 I moved into the national investigation Hub where I had the opportunity to interact with all the contact centres around Australia closing out internal investigations as well as customer disputes.

From here I moved into my current role in the Major projects team where I am the project co-ordinator for the West gate tunnel project.

I have continued to learn new skills through every role at Boral and look forward to the growth to come.”

“There are a number of skills people learn when undertaking a customer service role.  Funnily enough, customer service is certainly one of them.  Interacting with customers every day, it becomes an important part of your daily life at Boral.

Time management, conflict resolution, priority management, and attention to detail are just a few.  Most of all, employees adhere to our Boral values, which are Safety, Teamwork, Ambition, Accountability, and Respect.  We aim to build a great team, who work together to get the job done.”

“I love all aspects of my job, but my team is especially great.

We work together, communicate and nothing is too hard for us. We have a common goal and work towards this.”

“My biggest piece of advice for someone interested in CSA role at Boral would be to just give it a go, try something new. We have such a diverse team in terms of back ground, previous work experience and ages. I had zero experience in the construction industry before I began at Boral nor had I ever had a full time job, so it was all brand new.

As mentioned before, we have such an amazing leadership team and a structured training programme, as well as willing and supportive buddies to train and guide new employees. One lesson I have learnt in this role, that I believe is worth mentioning would be; you do not know how far you will go unless you leave your comfort zone and take opportunities as they arise.”

“One aspect of working here that I truly appreciate is the company’s commitment to accountability.

Knowing that we’re held to high standards and are accountable for our actions motivates me to consistently strive for excellence in my work.”

The best part about first joining Boral is that you are supported in your early learnings about the product we sell and deliver. The no-experience necessary approach is very flexible with our product, and it makes the further learnings about concrete in particular that much more interesting.

Most people don’t realise concrete is not just grey and you put it in the ground!

“I take great pride in working for Boral.

During my tenure, I have gained a wealth of knowledge and forged valuable connections with colleagues across the country.

As a result, I have grown as a leader and leveraged this knowledge to drive positive change within my team.”

“I joined the North Ryde Customer Service Centre as a Customer Solutions Agent in 2017. Now, I am based in Brisbane and working as a Technical Specialist for our Concrete team.

The Leadership teams within Boral are very supportive of development and offering opportunities for progression, whether it’s local or interstate. If you work hard, set yourself a goal and communicate that to your Leaders, you will be supported in bringing that goal to light.”